Frequently Asked Questions

Everything you need to know about TidyPatterns. Can't find what you're looking for? Contact us

Downloads

Access & file help

Purchasing

Payment & orders

All-Access Pass

Unlimited patterns

Usage Rights

What you can do

Getting Started

Purchases & Downloads

Patterns & Usage Rights

All-Access Pass

Refunds & Issues

Account & Privacy

Contact & Support

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Frequently Asked Questions

Getting Started

Do I need an account to purchase patterns?

What payment methods do you accept?

Is my payment information secure?

How do I create an account?

Purchases & Downloads

How do I access my purchased patterns?

Do download links expire?

I didn't receive my download email. What should I do?

Can I download patterns on multiple devices?

What file format are the patterns?

Can I print the patterns?

Patterns & Usage Rights

Can I sell the finished items I make from your patterns?

Can I share patterns with friends or craft groups?

What is included in each pattern download?

Are your patterns compatible with Pattern Keeper or other apps?

Do you offer commercial licenses for pattern sellers or kit makers?

All-Access Pass

What is the All-Access Pass?

Does the All-Access Pass expire?

Can I get a refund on the All-Access Pass?

Do I still get free patterns with the All-Access Pass?

What happens if I already bought some patterns and then get the All-Access Pass?

Is there a limit to how many patterns I can download with the All-Access Pass?

Refunds & Issues

What is your refund policy?

What if there's an error in the pattern?

The download link isn't working. What should I do?

I accidentally deleted my pattern. Can I get it again?

Account & Privacy

How do I reset my password?

How do I delete my account?

Do you sell or share my personal information?

Contact & Support

How do I contact customer support?

Do you offer custom pattern design services?

Can I request specific pattern designs?

Still have questions?

Frequently Asked Questions

Getting Started

Do I need an account to purchase patterns?

What payment methods do you accept?

Is my payment information secure?

How do I create an account?

Purchases & Downloads

How do I access my purchased patterns?

Do download links expire?

I didn't receive my download email. What should I do?

Can I download patterns on multiple devices?

What file format are the patterns?

Can I print the patterns?

Patterns & Usage Rights

Can I sell the finished items I make from your patterns?

Can I share patterns with friends or craft groups?

What is included in each pattern download?

Are your patterns compatible with Pattern Keeper or other apps?

Do you offer commercial licenses for pattern sellers or kit makers?

All-Access Pass

What is the All-Access Pass?

Does the All-Access Pass expire?

Can I get a refund on the All-Access Pass?

Do I still get free patterns with the All-Access Pass?

What happens if I already bought some patterns and then get the All-Access Pass?

Is there a limit to how many patterns I can download with the All-Access Pass?

Refunds & Issues

What is your refund policy?

What if there's an error in the pattern?

The download link isn't working. What should I do?

I accidentally deleted my pattern. Can I get it again?

Account & Privacy

How do I reset my password?

How do I delete my account?

Do you sell or share my personal information?

Contact & Support

How do I contact customer support?

Do you offer custom pattern design services?

Can I request specific pattern designs?

Still have questions?