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Refund Policy

Last updated: January 5, 2026

At TidyPatterns, your satisfaction is our top priority. We understand that sometimes things don't work out as expected, which is why we've created a fair and transparent refund policy. Please read below to understand our refund terms for different types of purchases.

Individual Pattern Purchases
No Refunds Available

Due to the digital nature of our products, all individual pattern purchases are final and non-refundable once the download link has been provided.

All-Access Pass
Conditional Refunds Available

We offer refunds for All-Access Pass purchases within the first 30 days, subject to usage conditions. See details below.

Individual Pattern Purchases

All individual pattern purchases on TidyPatterns are final and non-refundable. This policy is in accordance with standard digital product practices, as digital goods cannot be "returned" once delivered.

Why no refunds?

Digital products are delivered instantly and cannot be physically returned. Once you receive access to download a pattern, the transaction is complete. We encourage you to review product descriptions, preview images, and specifications carefully before making a purchase.

All-Access Pass Refund Policy

We want you to be completely satisfied with your All-Access Pass purchase. If you're not happy with your membership, we offer a fair refund policy within the first 30 days of purchase.

100% Full Refund

You are eligible for a full refund if ALL of the following conditions are met:

  • Refund requested within 30 days of purchase
  • You have downloaded 0 or 1 premium pattern(s) only

We believe in giving you a risk-free opportunity to try the All-Access Pass!

Partial Refund (2-5 Downloads)

If you have downloaded 2 to 5 premium patterns:

  • 100% of the retail value of each downloaded pattern will be deducted from your refund
  • You will receive the remaining balance as your refund

Example: If you paid $139.99 for All-Access and downloaded 3 patterns worth $6 each ($18 total), your refund would be $139.99 - $18 = $121.99

Partial Refund (6+ Downloads)

If you have downloaded more than 5 premium patterns:

  • 50% of the retail value of each downloaded pattern will be deducted from your refund
  • You will receive the remaining balance as your refund (if any)

Example: If you paid $139.99 for All-Access and downloaded 10 patterns worth $6 each ($60 total), we deduct 50% = $30. Your refund would be $139.99 - $30 = $109.99

No Refund Available

Refunds are not available in the following cases:

  • Refund requested after 30 days from the date of purchase
  • The deduction amount equals or exceeds your original purchase price

Important Notes

  • Premium Patterns Only: The download count for refund calculations only includes premium (paid) patterns. Free patterns are not counted.
  • Processing Time: Approved refunds will be processed within 5-10 business days and returned to the original payment method.
  • Access Revocation: Upon receiving a refund, your All-Access Pass will be immediately revoked and you will no longer have access to download patterns.
  • One Refund Per Customer: Each customer is entitled to one All-Access Pass refund. Subsequent purchases are final.

How to Request a Refund

To request a refund for your All-Access Pass, please follow these steps:

  1. Contact Us: Send a refund request through our contact page.
  2. Include Details: Provide your email address used for the purchase and order number.
  3. Wait for Review: Our team will review your request and download history within 2-3 business days.
  4. Receive Decision: You will receive an email with the refund decision and amount (if applicable).

Questions?

If you have any questions about our refund policy or need assistance with a purchase, please don't hesitate to reach out. We're here to help!

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